Shipping policy
Last updated: September 11, 2026
Where we ship
We ship to all 50 U.S. states. International shipping is not available yet. Email info@shoprestatement.com if you would like us to reach your country and we will let you know when we do.
Shipping cost
Shipping is paid by the customer. Your shipping cost is calculated at checkout based on your address and the item you are buying, and it is shown to you in full before you pay. Shipping is charged on top of the item price.
Because every item ships directly from the designer who made it, an order containing items from more than one designer may be charged shipping for each of them and arrive in separate parcels on different days.
Processing time
Items are made and dispatched by independent designers, so processing time varies and is shown on each designer’s profile. Most orders are processed within 1 to 3 business days. Custom and made-to-order pieces take longer, and the designer will confirm a timeline with you directly.
Delivery time
Once your order is dispatched, standard delivery takes 3 to 7 business days. Total time to receive your order is processing time plus delivery time. Estimates exclude weekends and public holidays and are not guaranteed.
Tracking
You will receive a shipping confirmation email with tracking once your order is on its way. If you have not received tracking within 5 business days of the designer’s stated processing time, email info@shoprestatement.com with your order number.
Delays
Carrier delays, weather and peak holiday periods can extend delivery times. We are not liable for delays once a parcel is with the carrier, but we will help you trace anything that is running late.
Lost, stolen or damaged parcels
If tracking shows delivered but you do not have the parcel, check with your household and neighbours, then contact us within 7 days. If a parcel is lost in transit or arrives damaged, email info@shoprestatement.com with your order number and photos and we will arrange a replacement or a full refund.
Incorrect addresses
Check your shipping address carefully at checkout. We are not responsible for orders sent to an address entered incorrectly. If you spot a mistake, email us immediately and we will correct it if the order has not shipped.
Returns
See our Return and Refund Policy. Return shipping is paid by the customer, except where an item arrives damaged, defective or incorrect, in which case we cover it.
Questions
Email info@shoprestatement.com and we will respond within 2 business days.
RE.STATEMENT LLC, 3233 W Dallas St, Suite 624, Houston, TX 77019, United States