Refund policy
Last updated: September 11, 2026
RE.STATEMENT is a marketplace. Every item is made and shipped by an independent designer, and each designer sets their own return policy. That policy is shown on the designer’s profile and on the product listing, and it governs your return. The terms below are the RE.STATEMENT baseline, which applies whenever a designer has not published their own policy or has chosen to follow ours.
Return window
You have 14 days from the day you receive your item to request a return. Requests made after 14 days cannot be accepted.
Items must be returned unworn and unwashed, in the same condition you received them, with any original tags attached.
How to start a return
- Email info@shoprestatement.com within 14 days of delivery with your order number and the item you want to return.
- We will confirm the designer’s return policy and give you the correct return address.
- Ship the item back to the designer.
- Once the designer receives and inspects the item, your refund is issued to your original payment method.
Return shipping
You are responsible for the cost of shipping your item back. We recommend a tracked service, because we cannot refund an item that does not arrive.
The shipping you paid on the original order is not refunded.
Refunds
Refunds are issued to your original payment method once the designer confirms the returned item. Processing takes a few business days, and your bank or card issuer may take a further 5 to 10 business days to post the funds.
If we are unable to supply an item you ordered, we cancel the order and refund you in full, including shipping.
Damaged, defective or incorrect items
This is the exception to everything above. If your item arrives damaged, defective, or is not what you ordered, email info@shoprestatement.com within 14 days of delivery with your order number and photos. We will replace or refund it in full and cover the return shipping. No designer policy overrides this.
Items that cannot be returned
Gift cards, store credit, and custom or made-to-order pieces made to your specification are not returnable unless they arrive damaged, defective or incorrect.
Cancellations
You can cancel an order for a full refund any time before the designer ships it. Email info@shoprestatement.com as soon as possible.
Buy Now, Pay Later orders
Orders placed with services such as Afterpay follow the same 14-day window, but cannot be cancelled or returned for change of mind once shipped. They remain fully covered if the item is unavailable, damaged, defective or incorrect.
Questions
Email info@shoprestatement.com and we will respond within 2 business days.
RE.STATEMENT LLC, 3233 W Dallas St, Suite 624, Houston, TX 77019, United States